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Docs access
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For billing issues, account problems, and anything that needs a human.
support@veloxa.me
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Documentation
Detailed guides for every feature, platform differences, and router compatibility.
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Platforms
iOS vs Android: what works where
Each platform sets its own rules for what an app may access. Where Veloxa is limited, it is the operating system imposing it, not a missing feature — so here is the honest breakdown.
Feature
iOS
Android
Speed TestingDownload, upload, ping, jitter, loss
LAN Device ScanDiscover every device on your WiFi
Background WatchdogContinuous scanning while app closed
On-open
5-min cycle
Signal StrengthReal-time dBm monitoring
Approx.
Exact
Block via Router GuideRouter-aware step-by-step instructions
MAC Address LookupVendor ID per device
— Restricted
Android <10
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FAQ
Frequently asked questions
Which server does Veloxa test against, and can I choose it?
Why is my result slower than I expected?
How accurate is the speed test?
Why do some devices show as an IP address with no name?
When exactly does Veloxa use my location?
Do I need an account to use Veloxa?
Which devices does Veloxa support?
Why does Veloxa show a different speed than my ISP's test?
What is jitter and why does it matter?
Why is Watchdog less accurate on iPhone?
Can Veloxa block devices from my WiFi?
When does the free trial charge me?
How do I cancel my subscription?
Does Veloxa see my internet traffic?
Is my speed test data stored on your servers?