Subscription Policy

Paid plans, no surprises.

Here's exactly how Veloxa's paid plans work — how you're billed, how trials convert, how to cancel, and how refunds get handled. No fine print, no traps.

Last updated: April 18, 2026 · Effective immediately
$0
Free forever
7d
Free trial
1-tap
Cancel
∞
Lifetime option
The short version
Try Pro Annual free for 7 days — no charge if you cancel
Cancel anytime in Apple ID or Google Play settings
Cancelling keeps you Pro until the end of the period
Lifetime is a one-time payment — no recurring charges
Refunds go through Apple or Google, not us
We don't offer pro-rated refunds mid-period
No hidden fees, no surprise charges
No data held hostage if you cancel

01How subscriptions work

Veloxa's paid plans (Pro Monthly, Pro Annual and Pro Lifetime) are sold through the Apple App Store on iOS and Google Play on Android. When you subscribe:

• Apple or Google charges your card, not us.
• They handle taxes based on your region.
• We receive a notification that you're now a paid user, and unlock Pro features in your account.
• We see that you paid, but we never see your card number.

02Plans & pricing

Prices in USD. Regional prices vary slightly because Apple and Google set local equivalents in your currency.

Free
Free

Everything you need to test your connection.

No trial
No account needed
No ads
Pro Monthly
$2.49/month

Everything in Pro, billed monthly. Cancel anytime.

No trial
Account required
No ads
Most Popular
Pro Annual
$29.99/year

Full history, full monitoring, full control.

7-day free trial
Account required
No ads
Launch Offer
Pro Lifetime
$79.99once

Pay once. Yours forever.

No trial
Account required
No ads
FeatureFreePro MonthlyPro AnnualPro Lifetime
SPEED & QUALITY
Speed testsUnlimitedUnlimitedUnlimitedUnlimited
Download / Upload✓✓✓✓
Ping / Jitter✓✓✓✓
Packet Loss✓✓✓✓
Bufferbloat✓✓✓✓
Internet Health Score✓✓✓✓
Animated Result✓✓✓✓
Good-for analysisBasicFull analysisFull analysisFull analysis
ISP detection✓✓✓✓
WiFi backhaul detection✓✓✓✓
Mobile operator details✓✓✓✓
Server information✓✓✓✓
Data consumed by test✓✓✓✓
GPS test location✓✓✓✓
Share result card✓✓✓✓
HISTORY & MAP
Test history7 daysUnlimitedUnlimitedUnlimited
History map7 daysUnlimitedUnlimitedUnlimited
24h / 7d trends✓✓✓✓
30-day trends—✓✓✓
Long-term trends—✓✓✓
Location comparison—✓✓✓
Week-over-week comparison—✓✓✓
Cloud-synced history—✓✓✓
DEVICE SCANNER
Manual LAN scanUnlimitedUnlimitedUnlimitedUnlimited
Connected devices✓✓✓✓
Device type/manufacturer✓✓✓✓
Router detection✓✓✓✓
Device detailsBasicAdvancedAdvancedAdvanced
Trust / Untrust devices✓✓✓✓
Custom device labels—✓✓✓
Device connection history7 daysUnlimitedUnlimitedUnlimited
WIFI WATCHDOG
Background WatchdogLimited24/724/724/7
New-device detectionWhile scanningAutomatic 24/7Automatic 24/7Automatic 24/7
New-device push alertsLimited / previewUnlimitedUnlimitedUnlimited
Untrusted-device alerts—✓✓✓
Configurable scan frequencyBasicAdvancedAdvancedAdvanced
Battery-aware monitoring✓✓✓✓
Multiple monitored WiFi networks1MultipleMultipleMultiple
SECURITY
WiFi security summary✓✓✓✓
Block GuideBasicFull Router GuideFull Router GuideFull Router Guide
Router-specific instructionsLimited✓✓✓
Unknown-device history7 daysUnlimitedUnlimitedUnlimited
CELLULAR
Signal strength✓✓✓✓
2G / 3G / 4G / 5G✓✓✓✓
Carrier information✓✓✓✓
Roaming status✓✓✓✓
REPORTS & DATA
Share image✓✓✓✓
Historical result images7 daysUnlimitedUnlimitedUnlimited
CSV export—✓✓✓
JSON export—✓✓✓
Cross-device sync—✓✓✓
Priority support—✓✓✓

VAT, sales tax, and GST are added at checkout based on your country. For UAE residents, that's 5% VAT. For EU residents, 19–25% depending on country.

03Free trials

Pro Annual comes with a 7-day free trial on first-time signup (Pro Monthly has no trial and is charged when you subscribe). Here's exactly what happens with the Annual trial:

• Day 1: You start the trial. No charge. You get full Pro access.
• Days 2–6: Still free. You can cancel in your store account anytime.
• Day 7: Last full day of the trial. Your trial end date is always shown in your App Store / Google Play subscriptions.
• End of Day 7: Apple or Google charges you for the first year.

If you cancel during the trial, you won't be charged. You keep Pro access until the original trial end date, then drop to Free. No tricks, no “oops-we-charged-you-anyway” surprises.

You only get one trial per Apple ID or Google account. If you cancel and re-subscribe later, you'll be charged immediately — no second trial.

04Auto-renewal

Pro Monthly renews every month and Pro Annual every year, automatically, at the end of each billing period. Pro Lifetime does not renew (it's a one-time payment).

Apple or Google charges you within the 24 hours before the current period ends. If a renewal payment fails, the store retries it during a grace period and you keep Pro meanwhile. If it still can't charge, your subscription pauses and you drop to Free until the payment goes through.

Important: Auto-renewal is how subscriptions work by default on Apple and Google. This isn't a Veloxa thing — it's a platform thing. You can turn it off at any time through your Apple ID or Google Play settings (Section 5 shows you how).

05Cancelling

You can cancel anytime. Cancelling stops future charges but keeps your Pro access until the end of your current billing period. Here's how:

On iPhone / iPad

1
Open Settings on your device
Not the Veloxa app — your iPhone's main Settings app.
2
Tap your name at the top, then "Subscriptions"
This shows all your active Apple ID subscriptions.
3
Find "Veloxa" and tap it
You'll see your current plan and renewal date.
4
Tap "Cancel Subscription"
Confirm. You'll see the date your Pro access ends. Done.

On Android

1
Open the Google Play Store app
On the device where you subscribed.
2
Tap your profile icon → "Payments & subscriptions" → "Subscriptions"
Lists every subscription linked to your Google account.
3
Tap "Veloxa"
Then "Cancel subscription" at the bottom.
4
Pick a reason (optional) and confirm
Your access continues until the billing period ends.

All Veloxa plans are purchased through the App Store or Google Play, so cancellation always happens there. For anything billing-related you can still email billing@veloxa.me.

06Refunds

Refund rules depend on where you bought your subscription:

App Store purchases (iOS) — Apple handles all refunds. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Veloxa charge, and click “Request a Refund.” Apple usually responds within 48 hours. We have no say in their decision.
Google Play purchases (Android) — Google handles refunds within 48 hours of purchase. After that, you have to email us (billing@veloxa.me) and we'll request a refund on your behalf. Google still makes the final decision.

For our part, we'll always support a refund request if:

• You were charged accidentally (e.g. trial cancellation didn't register).
• The app was genuinely broken for the period you paid for.
• You were charged after a failed cancellation (not your fault).

We won't support refund requests if:

• You used the app for most of the billing period and then changed your mind.
• You misunderstood what the free tier includes.
• You're trying to reverse a Lifetime payment more than 14 days after purchase.

07Lifetime plans

Pro Lifetime is a $79.99 one-time payment. It gives you every Pro feature, for as long as Veloxa exists — there is no renewal and no future upgrade fee.

• Covers all future Pro features and improvements, not just the current version.
• Transferable across devices linked to your Apple ID / Google account.
• Non-refundable after 14 days.
• If we shut down Veloxa entirely within 24 months of your Lifetime purchase, we'll refund 50% proportionally.

08Price changes

If we change prices: you keep your current price for one full renewal cycle after we announce the change.

We'll email you at least 30 days before any price change that affects you, with the new price and the date it takes effect. If you don't want to pay the new price, you can cancel before renewal with zero friction.

Billing issues or questions?

We handle billing questions directly even though payments go through Apple or Google. Email us and we'll help.

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