Delete your Veloxa account.
You can delete your account and the data linked to it at any time — from inside the app, or right here without installing anything.
01Before you delete
If you pay for Veloxa Pro, cancel the subscription in Google Play first. Deleting your account does not stop Google from billing you — subscriptions are managed by Google. Open the Play Store, tap your profile → Payments & subscriptions → Subscriptions → Veloxa → Cancel.
02Delete from the app
1. Open Veloxa and go to the Settings tab.
2. Under Account, tap Delete account.
3. Confirm. Your account is deleted immediately and you are signed out.
03Delete from this page
Enter the email address you sign in with. We'll send a 6-digit code to prove the account is yours, then delete it.
04What gets deleted
• Your account: name, email address and sign-in details.
• Everything linked to it on our servers: speed-test history (including where each test ran), WiFi networks you tested on, registered devices, dead-zone reports and consent records.
• Active sessions on every device are signed out.
Deletion from our live systems happens straight away. Remaining copies are removed within 30 days. The only thing we may keep longer is billing records, where tax law requires it — see Data retention in our privacy policy. Data stored only on your phone (individual scan results) is removed when you uninstall the app.
Can't sign in to your email any more? Write to privacy@veloxa.me from any address and we'll help. We respond within 30 days.